Frequently asked.
Clearly answered.

Behery Dental is a cloud-based workflow platform for dental restoration cases — crowns, bridges, veneers, dentures, implant restorations, inlays/onlays, aligners, retainers, night guards, surgical guides and more. It brings case intake, treatment-plan review, design and production files into one controlled record instead of scattered vendor portals, spreadsheets and email threads.

Behery Dental provides treatment planning, restoration design and production files. Your clinic may manufacture in-house or use a third-party manufacturing partner of its choice. Behery Dental does not manufacture restorations; it keeps the case, files, review and handoffs in one clear queue.

It is live. Clinics use it today to submit and track real cases. We are currently in a private pilot, onboarding clinics directly rather than through open self-service signup so we can work closely with early clinic teams.

Use the registration form from the homepage. Your account is created right away but remains pending approval while we verify your clinic. We will email you as soon as it is approved.

No. Behery Dental does not run automatic card billing, so there is nothing to enter at signup. After we agree on a plan with you, we invoice directly with a secure payment link.

Once signed in, an Owner or Admin can go to Team and invite a teammate by email, then choose a role. They receive access as soon as they create an account with that email.

Approval is manual, so it is not instant. If it has been more than a couple of business days, email founders@beherydental.com and we will check on it.

Each clinic account is linked to a monthly plan. We activate it with you after agreeing on pricing rather than asking you to select one in the app. To change plans, contact our team and we will take care of it.

Nothing is blocked. You can continue creating and submitting cases normally; your dashboard will simply show a reminder to get in touch so we can activate your plan.

Each plan includes a set number of cases per calendar month. Extra cases are billed at your plan's standard per-case rate, calculated live in Billing.

Yes. Billing shows your current calendar-month volume against your included amount, plus a case-history chart and breakdown by case status.

We send invoices with a secure payment link — no card is stored on file. Billing keeps every invoice, its status and its payment link in one place.

A Case is the patient file. It exists as a Draft as soon as you create it, before anything is billed. An Order is created when you submit that case for design; it is the billable unit that enters the production queue. One case can have more than one order over its lifetime.

No, by design. Behery Dental holds only the patient reference your clinic chooses to enter — for example, initials plus a case number — never a full name or clinical record. The Patients area groups your own cases by that reference.

Yes. Patients groups cases by reference and shows the first case date, most recent activity and the number of cases for that reference.

No. Each clinic can only see its own cases, orders, patients and invoices. Behery Dental staff can see across clinics because our team manages production.

You can attach intraoral scan files — STL, PLY and DCM — or other scan-related documentation when you submit a case for design. More scan files can be added to that order later at any time.

Not yet. Today you export scan files from your scanner software and upload them to Behery Dental manually. Direct scanner integrations are on our roadmap.

They appear in the order's file list as our team uploads them. They are kept separately from your scan files so it is always clear what you sent us and what we returned.

Case Queue shows every case your clinic has submitted and its current status. Orders provides a flat list of all orders across every case. Both open the same detailed case view with its full history.

A case is Draft, Active or Cancelled. After submission, its order moves through a detailed pipeline: In Queue → Treatment Planning → Ready for Review → Revisions Requested → Plan Accepted → In Production → Shipped → Delivered → Completed.

Yes. Reports lets you choose a date range and generate a summary of orders and invoices, broken down by status and order type, with a CSV export.

Members can submit and track cases. Admins can also manage the team and organization settings. Owners have full control, including shipping and billing information. Only Owners and Admins can invite teammates or edit shipping and billing details.

Email founders@beherydental.com from your account email address and we will send you a password-reset link. Self-service password reset from the sign-in page is on our roadmap.

Yes. If you are invited to more than one organization, you can switch between them from the account switcher without signing out.

Email founders@beherydental.com. You can also send a message from Support & Settings once signed in, including a case reference when it is relevant.

Email us with what you were doing, what you expected to happen and what happened instead. A screenshot is very helpful. We read every message.